General Terms & Conditions
Part 2: General Rental Terms for Tenants in Addition to Part 1 of the General Terms and Conditions Above
General Rental Terms
Version 11-09-2023 Las Brisas Javea SL
Applicability
- These General Rental Terms apply to reservations and agreements related to the holiday home ‘Las Brisas’ at Calle del Lago Titicaca 30, 03739 Javea (Alicante).
- Deviations from these General Terms are only valid if agreed upon in writing.
Reservation
- We only accept reservations from individuals who are 18 years of age or older. Reservations made by individuals younger than this age are not valid.
- You can book by phone or online.
- Reservations are binding. By making a booking, the general rental terms become effective. The tenant must accept and comply with the booking steps and rental terms.
- There are NO booking fees.
- Each booking request will be confirmed by Las Brisas Javea SL via an email booking confirmation.
- The booking confirmation includes the total amount to be paid and the payment steps: when and how much should be paid.
Payment
- A deposit of 30% of the total amount must be paid via credit card during booking.
- The remaining balance must be paid no later than 6 weeks before the start of the rental period to the account of Las Brisas Javea SL as stated in the booking confirmation. (Or: Credit card details are stored by our payment partner Stripe for the remaining payment and are not visible to us.)
- If the booking is made less than 6 weeks before the start date of the stay, the full total amount must be paid at the time of booking.
- In case of late payment, Las Brisas Javea SL is entitled to cancel the booking.
Cancellation
- The tenant can cancel any booking free of charge within 7 days of the booking date.
- Cancellations must be communicated to Las Brisas Javea SL via email. Immediately upon receipt of the cancellation, Las Brisas Javea SL will send a cancellation confirmation by email.
- For cancellations made after the 7th day up to 6 weeks before the start of your stay, the cancellation fee is 30% of the rental amount.
- For cancellations made within 6 weeks of the start date, 100% of the rental amount is due.
- If you do not arrive within 24 hours of the agreed date without further notice, this will be considered a cancellation and 100% of the rental amount will be due.
- In case of cancellation by us, any amounts already paid will be refunded.
Stay in the Holiday Home
- On the day of arrival, you can use the holiday home from 16:00. On the day of departure, you must vacate the holiday home by 10:00.
- The holiday home is Smoke-free.
- Only the outdoor BBQ may be used for open fire; no other open fires are allowed.
- Pets are only allowed if this has been confirmed in writing prior to booking.
- The rental amount includes final cleaning and bed linen.
- Although the use of gas, water, and electricity is included, we request that you use these resources sparingly.
- Subletting is strictly prohibited.
- Having more people stay in the holiday home than agreed upon in the reservation, or exceeding the maximum of 6 persons allowed for the property, is strictly not permitted. This can lead to early termination of the rental agreement by us, without refund of rental fees.
- Moving furniture and beds, as well as sound or television equipment or taking any part of the indoor inventory outside—except for tableware, glasses, and cutlery for outdoor meals—is expressly not allowed.
- The tenant, their co-tenants, or their visitors must ensure that the house is occupied with due care and respect for the natural environment and neighbors. This means, among other things, no loud music or noises.
Liability / Complaints / Damage
- The tenant and other users are fully liable for any damage occurring to the house, the inventory, and all items belonging to the rented property during the rental period, unless the tenant and other users can prove that the damage cannot be attributed to them. We will carefully inspect the house after each rental period to ensure that we offer it without defects. However, if you notice any defects, damage, or shortcomings upon arrival, please report them immediately.
- We accept no liability for theft, loss, or damage to items or persons, of any kind, during or as a result of the stay in the holiday home. We accept no liability for construction activities on access and main roads in the vicinity of the rented holiday home. We accept no liability for the failure or malfunction of technical equipment, utilities, or partial or total failure of internet service.
- We accept no liability for inconveniences, damages, or costs resulting from force majeure events, such as heavy rainfall, storms, flooding, or other extreme weather conditions beyond our control. In such cases, we cannot be held responsible for any damage to the vacation property or inconveniences experienced by the tenant and other users.
- In the event of force majeure, however, we will make every effort to promptly address any issues or damages. If repairs are necessary due to weather-related damage, we will inform the tenant as soon as possible and take steps to resolve the issue.
- Normal maintenance and repair costs are our responsibility. If defects occur, the tenant must notify us immediately and follow our instructions as much as possible. Any costs incurred by the tenant in this regard will be reimbursed by us upon presentation of detailed invoices.
- A free Wi-Fi network is available throughout the house; the tenant is responsible and liable for their own internet use.
- It is not allowed to charge your electric vehicle using power from the rented property.
- If you wish to file a complaint, it must be submitted in writing and in detail to us within 14 days after leaving the holiday home.
Departure and Final Cleaning
- Leave the house in a clean condition.
- Everything should be washed, dried, and put back in the cabinets.
- Duvet covers and linen (folded) should be placed by the washing machine in the utility room.
- Leave the dishwasher and refrigerator clean and empty.
- Do not leave any food in the refrigerator or cabinets.
- Return all items in the garden to their original positions and please bring garden cushions inside.
- Empty all trash bins and dispose of them, including empty bottles or other waste, in the designated municipal containers at the entrance and exit of the neighborhood.
- Report any breakages or damage to the landlord.
COPYRIGHT Las Brisas Javea SL 2024